Telco Business Solutions
Welcome to the Telco Solutions Team!
In order to streamline support requests and better serve you, Telco has upgraded our support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address and Customer ID are required to submit a ticket.
Support for Move-Add-Changes (MAC), ad-hoc reports and programming are billable requests. Telco Support bills in 20-minute increments. Break-fix requests are billable if the root-cause is not part Telco's service or infrastructure. On-site visits are chargeable regardless of whether or not Telco resolves the issue unless the issue is determined to be Telco's service or infrastructure.